Objectives

• Learn the general principles of Problem Solving
• Practice the principles
• Use principles to solve a problem in the workplace

Overview

• Understanding the Five Phases of Problem Solving
• Application of the main problem solving tools
• S.P.C.
• F.M.E.A.
• PARETO
• ISHIKAWA

Experiential Process

• Problem Solving
• Case Study
• Problem Solving as a Team
• Experiential Business Game
• Handling Conflict in a Problem Solving Situation
• The Roles of Perceptions in Problem Solving