The improvement process was initially demonstrated through a Business Improvement Workshop, leading to all staff being made aware of the innovative improvement techniques

Following the training programme a practical implementation process was developed aimed at introducing Productivity and Quality measures into operations and key Sales opportunities being identified and presented.

Over the course of the intervention, quality and productivity measurement generated significant corrective actions, resulting in major savings in monthly operational costs. Further, bottom-up sales planning allowed the sales team to concentrate on doing the right things, leading to noticeable revenue improvements.

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