Introduction

Business orientation

• Money Flow
• Role of Stakeholders
• Stakeholder Case Studies

Experiential business game 1

• Developing Improvement Principles by Self Discovery (Action Learning)
• Understanding the Role of Measurement

Improving a business

• Attempting to  achieve continual business improvement
• Defining  empowerment and applying it
• Discovering the common language of business.
• The financial model
• Reward processes (What’s in it for me ?)
• Optimising “employee ownership”
• The power of teamwork
• Developing the technique for all business disciplines

Identifying barriers to improvement

• Personal, Organisational and Resource

Workplace implementation

• Case Studies

Experiential business Game 2

• Applying empowerment, recognition and reward to make more money in the business game
• Competition and time pressure
• Optimise productivity by understanding quality

Implementation

• Modular implementation concept
• Measurement the start point
• Train the trainer programmes
• Coach and facilitation
• Process improvement measured in money
• Barriers to improvement and planning contingencies

Understanding and applying the 6 key questions of improvement